DTF Service Policy

Multicraft DTF Service: Artwork Guidelines, Turnaround, and Shipping Policy

Artwork Submission via Webstore:

• For efficient processing, submit orders through our webstore at Shop.multicraftink.com.
• Turnaround times and shipping are calculated in business days (Monday–Friday 8am-4:30pm), excluding holidays and weather-related closures.
• Multicraft is closed on the following holidays: New Year’s Day (plus the day before/after), Memorial Day, July 4th, Labor Day, Thanksgiving (plus the day after), and Christmas (plus the day before/after).

Standard Turnaround Times*:

• Same Day Shipping: Orders placed by 8 AM EST for prints up to 22”x120”.
• Ships in 2 Days: Orders placed by 12 PM EST for prints up to 22”x120” or by 8 AM EST for prints up to 22”x480” (2–240” gang sheets).
• Ships in 3 Days: Orders placed by 8 AM EST for prints up to 22”x960” (4–240” gang sheets).
• Orders exceeding 4–240” gang sheets will have turnaround times determined upon order receipt.

*Turnaround times are not guaranteed and are subject to change at Multicraft’s discretion.

 Delivery Information:

• All orders ship via UPS Ground from our Cleveland office (4701 Lakeside Ave E, Cleveland, OH 44114).
• Delivery times follow UPS’s Ground shipping schedule; delivery dates are not guaranteed.
• Multicraft is not responsible for delays caused by weather, UPS errors, or damage during shipping.
• Delivery Options:
• Will Call pickup is available Monday–Friday, 8:30 AM–4 PM at our Cleveland location.
• UPS Next Day, 2nd Day, and Saturday delivery are available for an additional fee. 

Artwork Guidelines:

• Preferred Format: 300 dpi images with correct dimensions and transparency settings, saved as a PDF with CMYK color profile.

• Accepted File Types: PNG, PDF, SVG, TIF, TIFF
• File Requirements: Vector or raster formats are accepted.
• Raster images must be at least 300 dpi.
• Artwork Review: Files will be printed as provided unless they do not meet our minimum requirements. If revisions are needed, Multicraft will contact you via email.
• Multicraft does not offer artwork manipulation services.
• Gang sheet assembly is available for an additional $25 fee.
• Production begins once artwork is confirmed as print-ready and the customer has signed off via email.

Artwork Specifications:

• Max Print Width: 22 inches.
• Text: Convert all text to curves/outlines before uploading.
• Line Thickness: Multicraft cannot guarantee quality of transfers for images submitted with lines thinner than 0.02 inches or text smaller than 8 pts.
• Colors: DTF transfers are printed in CMYK.
• Fluorescent or metallic colors cannot be reproduced.
• Pantone colors may differ when printed in CMYK.
• RGB files will be converted to CMYK, which may cause color shifts.
• Gradients and Effects: Shadows, fades, and shading may not reproduce or transfer properly.
• Gradients fading into transparency cannot be printed.
• You may be able to achieve a gradient effect with the use of halftone dots

 Shipping & Rush Orders:

• Standard Shipping: $15 flat rate per package.
• Rush Orders: For rush processing (guaranteed shipping by the next business day for prints up to 22”x120”), requests must be received by 12 PM EST with print-ready artwork.
• Rush fee: $25
• Rush orders are accommodated on a first-come, first-served basis with a limited number of spots available per business day.